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SHIPPING INFORMATION
CAUTION: During the summer months (July 1st - Sept 15th) shipments of Bleach Kits may leak due to extreme changes in temperature. During this time your shipment of Bleach cannot be guaranteed against damage. Manic Panic cannot predict extreme changes in temperature and therefore cannot be held resposible.
Bleach Kits and nail polish can only be shipped via UPS Ground in the Continental US only!!
PLEASE NOTE: All wigs are non-returnable, not eligible for exchange or refund. Colors may vary slightly.
Orders will not be shipped without CV-Code (3 or 4 digit security code). Please type your CV-Code in the Check-out Comments Box. To see where to find codes please refer to the examples below.
Orders are not processed on weekends or holidays. Orders from our retail site are processed until 12 noon EST. Orders after 12 noon EST will be processed on the following business day. Please keep this in mind when accounting for a delivery date.
Your credit card will be billed ONLY for the items shipped.
Sorry at this time we can not accept AMEX gift cards.
All of the items in your order must be sent to a single "ship to" address. If no shipping option is selected, your order will be shipped Ground. Orders over $60.00 will require a delivery signature.
(See Shipping Tables Below). P.O. Box addresses and APO/FPO addresses can only be shipped by USPS. No Bleach or Nail Polish!!!
Out of Stock Merchandise
You will be notified by Manic Panic via E-mail if your order could not be completely filled due to items which are temporarily out of stock. If an item you order is not in-stock, it will be automatically backordered and shipped when it becomes available unless you ask us to cancel the backorder. When the backordered item(s) ship, your credit card will be charged only for the merchandise and tax; you will not be charged for additional Shipping and Handling.
International Orders <p>
We strongly urge you to contact our International Distributors for service:
UK/EUROPE
GODDEN HALL LIMITED
Ph: +44 (0) 2921 250 337, e-mail: manic-panic@goddenhall.co.uk
THE NETHERLANDS/EUROPE
COSMETICS FOUNDATION
Ph:+31-(0)786145425, e-mail: info@manicpanic.eu
AUSTRALIA
FURR
Ph 02 9519 3343. e-mail: ms_kitten@furr.com.au
GERMANY/AUSTRIA
DARK EMPIRE DISTRIBUTION
Ph +49 (0)911/ 7871072 e-mail: Kontakt@dark-empire-distribution.de
ITALY
LOA
Ph: +39 339 4308576
JAPAN
MPGB
Ph: +81 6 6746 8140
If they don't have your product, you are welcome to order directly from us. Please understand that YOU will be responsible for any taxes, tariffs, duties, customs and shipping charges imposed by the destination country.
For most countries for international shipments via US Postal Service there will be a minimum additional $27.25 charge.
If a package is refused by a customer, MANIC PANIC will only refund price of product. SHIPPING CHARGES ARE NON-REFUNDABLE.
For most countries for international shipments via US Postal Service there will be a minimum additional $27.25 charge.
Alaska and Hawaii
For shipments to Alaska and Hawaii, an additional $4.00 charge will be added to your selected delivery option.
Shipping and Handling Charges - Continental 48 States
Ground - US Only - $5.95 - delivery approx. 4-14 days.
Bleach Kits and Nail Polish can only be shipped via UPS Ground!!
FREE GROUND Shipping (in Continental US only) on All Orders $50.00 and Over!!!!!!!
UPS Next Day Delivery - US Only - Bleach Kits and Nail Polish can only be shipped via UPS Ground!!
For Saturday UPS delivery please call 1-800-95MANIC.
Express Mail
1-2 Days $23.00.
Bleach Kits and Nail Polish can not be shipped to Hawaii, Alaska and Internationally.
State and Local Taxes
Internet sales are not specifically exempt from sales & use taxes. Tish & Snooky's NYC, Inc. has activities in New York State that subject us to NYS State and local laws imposing sales tax collection. Therefore, Tish & Snooky's NYC, Inc. is required to collect tax on merchandise sold in New York State via the Internet or otherwise. You may be interested to know that if a vendor does not charge sales tax, the purchaser of the merchandise is required individually to remit the tax to the taxing jurisdiction.
New York State sales taxes are based on the subtotal after shipping and handling.
Order Status 1-800-95 Manic
If you'd prefer to talk to someone directly about other products, or have a preferred method of shipping, or have questions about your order, please call us toll free at 1-800-95 Manic (1-800-956-2642), 9 AM to 5 PM EST M-F. Below is a link to the UPS Ground with approximate delivery days.
Customer Returns
At Manic Panic your satisfaction is our top priority. Our vendor partners guarantee the quality of our products and we want you to be completely satisfied with your purchase. If for any reason you are not completely satisfied with your purchase and have a valid reason we will be happy to talk to you by phone. The item must have been purchased directly from Manic Panic and within 2 weeks of your call. At that time our Returns Team will evaluate whether or not the merchandise can be returned. If the reason is valid a Return Authorization number will be issued to you. Returns that are not accompanied by a Return Authorization number will be sent back to the customer. In all cases refunds are not given before the merchandise has been received. If you purchased the item at one of our Retail Store, please return the item to the store. We appreciate you as a customer, please call us to explain your reason for a return at 1-718-937-6055.
CLEARANCE MERCHANDISE CANNOT BE RETURNED/EXCHANGED. ALL SALES ARE FINAL ON CLEARANCE MERCHANDISE.
Security
Our website is secured by the latest SSL Internet software.
When you check out using the secure checkout button, all information entered will be encrypted through a secured connection.
If your browser doesn't support secured connections and you received an error message when you tried to check out, you can use our standard server.
In this case, information sent over the Internet will not be encrypted.
If you receive the error message and do not wish to use the standard server, please call us toll free at 1-800-95 Manic (1-800-956-2642), 9 AM to 5 PM EST M-F and place the order directly over the telephone with your credit card with our customer service representatives.
FREE Ground Shipping (in Continental US only) on All Orders $50.00 and Over!!!!!!! Bleach Kits and Nail Polish can only be shipped via UPS Ground!! Orders over $60.00 will require a delivery signature. |
CVV CODE SECURITY
Credit Card orders will not be processed without the CVV code. Please add your the CVV code to the comments box upon checkout. You will find the CVV code on the back of your card, see examples below:
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Shipping Method:
UPS NEXT DAY
| Delivery Time from Shipping Date:
1 Business Day $35
| Shipping
Guidelines:
No P.O. Boxes. Delivery to U.S. Continental (48) States Only. Signature required at time of delivery. Saturday not guaranteed. NO BLEACH!!! NO NAIL POLISH!!!
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Shipping Method:
USPS EXPRESS
| Delivery Time from Shipping Date:
I-2 Business Days $23
| Shipping
Guidelines:
No P.O. Boxes. Delivery to U.S. Continental (48) States Only. Signature required at time of delivery. Saturday not guaranteed. NO BLEACH!!! NO NAIL POLISH!!!
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Shipping Method:
UPS GROUND
| Delivery Time from Shipping Date:
4-14 BUSINESS DAYS $5.95
| Shipping
Guidelines:
No P.O. Boxes. Delivery to U.S. Continental (48) States Only. Signature may be required at time of delivery. Saturday not guaranteed. OKAY TO DELIVER BLEACH and NAIL POLISH!!!
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Shipping Method:
USPS GROUND
| Delivery Time from Shipping Date:
4-14 BUSINESS DAYS $5.95
| Shipping Guidelines:
Signature may be required at time of delivery. Delivery to U.S. Continental (48) States Only. Saturday not guaranteed. NO BLEACH or NAIL POLISH!!!
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Shipping Method:
USPS
INTERNATIONAL
| Delivery Time from Shipping Date:
4-14 BUSINESS DAYS $27.25
| Shipping Guidelines:
NO BLEACH or NAIL POLISH!!!
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Shipping Method:
USPS HAWAII /
ALASKA
| Delivery Time from Shipping Date:
4-14 BUSINESS DAYS $9.95
| Shipping Guidelines:
NO BLEACH or NAIL POLISH!!!
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